Trust Center
Radical transparency, published.
Numbers we publish to hold ourselves accountable. Every metric updates in near real-time.
12,489+
Certificates Issued
11,328+
Active Certificates
43
Suspended
11
Withdrawn
24
Appeals filed
61
Complaints
8.2
Avg. resolution (days)
21,750+
Audits completed
91.4/100
Avg. audit score
68
Countries served
98.1%
Surveillance on-time
0
Integrity incidents
Impartiality
An independent Impartiality Committee reviews conflicts across all certifications.
Complaint mechanism
Complaints are acknowledged within one working day and resolved within 15 working days.
Appeals panel
An independent panel adjudicates all appeals within 30 working days.
Our promise
If it can be measured, it should be published.
We publish these metrics so any client, regulator or the general public can hold us to the standards we hold others to. Have a concern? Raise it here.